Without effective monitoring, a business functions blindly. Call reporting by Class5 Technologies gives you the visibility you need to formulate a business strategy and streamline your operations. Made possible by Wildix VoIP, call logging and call detail records change the way you benchmark productivity.
Harness efficient reporting tools that provide exhaustive information on the call activity of your employees, with datasets such as number, duration, type, and costs of all the calls made and received. Identify your best and less efficient performers, understand which clients and functions are a drain on your employees’ time, and get a fix on where you can apply the training to improve results.
CDR-View
CDR-View allows you to monitor your company call traffic in real-time and gives you online and offline reports on the calls your employees are logging.
You have a selection of predefined filters available to you, but you can easily adjust them depending on the details or call records you need, to extract the report you want. You can do the following, for example:
- Group your results by date, user, company, trunk, country, and more.
- Cross-tabulate that against relevant event metrics such as cost, quantity, and talk time.
- Choose to view your report in the form of charts or a data grid for maximum ease.
- Feel free to check out the CDR-View User Guide for an in-depth overview, as well.
