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Medical & Dental Office Phone Systems

Medical professional working at a laptop with stethoscope next to them

Busy medical and dental offices require phone systems that can handle the volume, with powerful multi-line business phones that make your front desk teams’ lives easier, not harder. Get peace of mind knowing your phone system has specifically been designed for your clinic’s needs, whether it’s cordless phones or headsets, or our antimicrobial coating on all systems specifically designed for medical settings.

Choose a medical office phone system designed to help handle the call traffic, while saving crucial time for both you and your patients.

We offer state-of-the-art VoIP phone systems that are purpose-built to increase your call volumes, with no limit on calls by line. Enjoy cost savings and call efficiency that benefits both your staff and your clients.

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The Class5 Advantage

Lower Operational Costs for Labor, Lines, & Support

When you use our medical office phone systems, you don’t have to pay or make space for clunky physical infrastructure at your clinic.

A standard small business and their telephone system generally has 1 telephone line to 4 extensions / handsets. But, the high incoming call volume of patients calling a small medical facility often requires 1 telephone line to every 2 handsets, doubling the monthly costs of telephone service compared to other small businesses.

Our specific system ensures unlimited call-by-lines, meaning your only limit depends on how much call volume your clinic can handle! We do not limit the amount of your concurrent incoming calls, and thus many of our medical clients find their bookings rise by as much as 25% per month.

Class5’s hosted VoIP/cloud-based phone systems offer you unbeatable cost savings over your legacy landlines. With our technology, your phones can run off of any network, including Broadband, Cellular and even Satellite. This means you don’t have to pay extra for your phone connectivity, you benefit from lower monthly bills, and can save up capital for your medical equipment and facilities. Additional revenue savings can be leveraged if your internet connection fails; you can run our cell phone app on your staff’s mobile devices across cellular internet, continuing to take care of your clients while your IT vendor fixes your network connection.

Advanced Call Management

Make it easier for your staff to manage their calls. Utilize our web app to easily drag and drop call transfers or transfer calls with one-touch DSS keys, using your phone, web app, or cell phone.

Choose unique incoming ringtones to help define each call’s origin, use multiple call groups with overflow preferences, and use call queueing with wait notifications to improve patient experience with call waiting, auto-attendants, custom greetings, and call recording services. Easily pull up your call history and contact list from any device to return missed patient calls or to follow up after an appointment.

Comprehensive Features for Busy Clinics

Utilize built-in features that will save you a ton of time and money and help you provide a superior service for your clients.

Handle as many concurrent calls as you need without letting any of your callers encounter a busy signal or dropped call. How many concurrent calls can your business handle? We can help you set your staff up for success and help you increase your bookings as a result. See reduced costs on labor and increased growth with valuable call reporting tools that help you properly staff your busier call times.

One Integrated Platform with Call Reporting & Analytics

Class5 Technologies offers one integrated platform: we are both your phone system provider and your dial tone carrier, enabling ease-of-use across phone calls, messaging, video calls, conference calls, and video conferencing, all with powerful analytics and reporting tools.

Get detailed call logs and analytics with Class5 Technologies’ medical and dental office phone systems. Get a sense of what your patients’ experience is like on calls and who your best or average performers are. Call recording functionality gives you the tools necessary to improve training and expedite dispute resolution. Call recording can also lend insight into your clients’ experiences as they traverse your auto attendant and transfers, providing valuable takeaways about how to improve customer satisfaction.

Advanced Safety, Security & Privacy

Our Wildix communications platform offers you best-in-class security with end-to-end SRTP encryption on all web interfaces and two-factor authentication, so that you never have to worry about the confidentiality of your practice or your patients’ information. All VoIP end-points are encrypted with TLS. We also have HIPAA compliance documentation available.

Outstanding Customer Service

Our medical office phone systems are backed up by some of the best customer service you’ll ever experience. All our specialists have 10-15 years of experience and will never sell you something you don’t need.

Near Permanent Uptime

We leverage AWS (Amazon Web Services) Data Centers around the country. Our carrier dial tone services used with every hosted phone system have four redundant routers that are regionally distributed around the United States, with no single carrier phone system that can be taken down. All talk paths are direct between you and the end-carrier on the receiving line.

Total Accessibility

Wildix VoIP gives you a tremendous amount of flexibility to conduct your work. Access your communications from anywhere and any device you please, whether that’s your phone, tablet, desktop, or a standard headset. Smaller clinics can utilize convenient cordless phones, cordless headset phones that match the web interface, and Bluetooth or DECT enabled phones from leading brands like Plantronics, Jabra, and Sennheiser.

We partner with medical practices nationwide for upgrading dental office phone systems, improving medical office phone systems, and working to streamline existing communication operations with the latest VoIP technology. Get peace of mind and increase your ROI when you choose to partner with our reliable service.

 Get a free estimate today or reach out to us to discuss your requirements. We’ll be happy to recommend a solution that makes sense for your practice and doesn’t break the bank.