To say that Voice over Internet Protocol (VoIP) phone systems are the future is an understatement. Not only is the current market worth over $82.5 million, but this number is projected to increase a full 15% by 2025!
This makes sense when you consider the many advantages that VoIP phone technology offers. But why is it important that you invest in VoIP, exactly? Here, we’re going to talk about some of these benefits so that you can streamline your business communications ASAP!
1. Improved Call Quality
Because VoIP calls connect to a strong WiFi network, the quality of the calls is greater than that of a PBX landline system. Additionally, the packet-style transmission of voice data over the network makes it easier to transmit a larger amount of data more quickly.
This means that there aren’t delays while you’re on the phone with important customers. Your voice won’t drop in and out in a way that frustrates clients and makes them think poorly of your customer service. Calls also won’t be dropped and will consist of clearer voices, less garbled speech, less background noise, and crisper sound quality.
2. Better Client Relationships
Your clients rely on you for their customer service needs, and when these needs aren’t met, it’s only natural that they’ll be frustrated. If your calls keep dropping and they aren’t able to ask questions and express concerns, your client relations are going to become much worse.
Since it costs much more to sign on a new customer as it does to keep an old one, this is a huge problem for business! VoIP systems avoid these problems from arising because the calls are of a higher caliber.
3. Money Saved
In addition to having higher customer retention rates, your business will also save money after switching to VoIP. These technologies have lower installation costs than PBX systems do. You also won’t need to pay a high monthly bill to keep your phones up and running, which lets you invest resources into other areas of your business.
You also will save money on hardware with VoIP. While landline maintenance is necessary, VoIP is 100% network-based software. You’ll never have to pay for hardware maintenance besides the handsets.
4. A Variety of Features
There are many different add-ons and features that you can get with VoIP that you couldn’t with alternatives. These services include:
- Call forwarding
- Voicemail-to-email
- Phone-based faxing
- Caller ID
- Business SMS
- Media/file share
- Video calling and conference calling
- Disaster recovery
There are many more features as well, but these are some of the most commonly used. If you were to use a PBX system, you would not get these resources. Because they all are so beneficial for a business, this isn’t a sacrifice you want to make.
Get VoIP Phone Technology Today
Now that you know the many reasons that VoIP phone technology is better than the alternatives, it’s time to get started! Contact us with any lingering questions that you may have on these communications systems. Our experts are also happy to give you a quote for how much it will cost to install VoIP in your workplace.
Good luck!