VOIP phone systems add value to your business. They do this by increasing your flexibility and helping your employees be more productive.
The real question when deciding to go with a VOIP phone system is how do you choose the right system?
Keep reading to learn the 5 factors to consider when choosing a VOIP phone system.
1. VOIP Phone Costs
When looking at a VOIP system, one of the first factors you should consider is how much it’s going to cost.
VOIP phone costs vary but expect to pay a monthly fee that changes depending on what features you’re going to take advantage of. The cost can range anywhere between $20/month all the way up to over $100/month, again depending on what services you choose.
Write out what you want your phone system to be able to do before reaching out to any company so you can quickly determine if they’re the right fit.
2. Collaboration With Other Apps
Do you want your VOIP system to be compatible with other apps, expanding its functionality? Consider if the system is able to collaborate with other apps.
You should look out for SMS texting, online meeting collaboration, and video conferencing. Especially since 94% of companies that use video conferencing report seeing an increase in productivity.
3. Support
Depending on what you do, your employees may not be that tech-savvy, and that’s okay. You shouldn’t need to understand everything about tech in order to use a VOIP system.
When choosing a VOIP provider, be sure they’re going to offer you and your team the support you need. Before you buy, reach out to their team and see what the response time is like and how they help you. If they don’t get back to you in a reasonable amount of time, you know they may not be the right company for you.
It’s also important to note that 46% of customers prefer to live chat compared to phone support or social media support. That means a lot of your team is going to prefer to reach out via live chat, make sure your VOIP provider has this available.
4. Available Features
It’s very important to consider the features you want to be included in your VOIP system.
Here are a few of the features to look out for:
- Running phones locally and remotely
- Ability to login on one phone as separate users
- Speaker phones for phone conferencing
- Fully customizable phone buttons such as speed dialing
5. Is Your Business Expanding?
The final factor to consider when choosing a VOIP phone system is whether or not you see your business expanding. If you don’t see it expanding then you shouldn’t expect a big change to your VOIP system.
However, if you do expect your business to expand, it’s important to consider what features are going to matter the most to you down the line, compared to what you need right now.
Get a VOIP Phone System Today
Now that you know what to look for in a VOIP phone system provider start looking today. If you need any help with your service we’d love to help you. Contact us today to get started with a VOIP phone system today!