According to experts, a business should be making about 60 phone calls a day to maximize their productivity. Since this amounts to over three hours of talk time, it’s critical that the communications technologies around your office are built to work long hours.
The best way to ensure this is to invest in VoIP services. But what is a VoIP phone system, anyway?
That’s what we’re going to talk about today. Read on to learn all about VoIP, how it works, and why it’s an awesome investment!
What Is a VoIP Phone System?
Voice over Internet Protocol (VoIP) is a phone system that allows you to send and receive calls over an internet network. If you’ve ever used Skype, Facebook Messenger calling, or similar technologies, then you already have experience with a VoIP system.
This is an alternative that many workplaces use to traditional PBX phone lines. While PBX landlines also transmit audio signals, they do so through a series of connected wires. VoIP eliminates the hassle of transmitting your voice over this system and makes it possible to go directly from point A to point B over the network.
How Does This Work?
But, you may be wondering, if not for phone lines, how do messages transmit over a VoIP network?
VoIP technology uses something called ‘packet-switched protocols.’ This essentially means that your voice is broken down into tiny packets of information that are conveyed across the WiFi network. You can think of these packets as envelopes containing bits of your voice. The network is the mail system that transmits them to the endpoint.
These packets allow much more data to be transmitted at once than PBX lines can accommodate. The result is a faster and more efficient phone system. There will be less lag time, fewer dropped calls, and significantly less garbled sounds and unclear speech.
What Are Its Advantages?
VoIP is clearer and more effective than the alternatives because more data can be easily transmitted. This means that clients and colleagues that you call will have an easier time understanding you. Your customer service quality will increase and your sales reps can spend more time assisting customers. This will improve your client satisfaction and ultimately lead to more positive reviews.
In the end, this- along with the fact that you don’t need to pay as much for VoIP as you would for PBX- leads to an increase in your overall ROI.
Get Started
So, what is a VoIP phone system?
In short, it’s a way to build stronger relationships with clients and colleagues alike!
Now that you know all about VoIP and why it’s a great business communications technology, it’s time to get started. Request a quote for how much it will cost to update your phone system and services. Our experts are happy to talk with you about your individual needs and how you can streamline your business and make it soar to new heights, so we look forward to hearing from you soon!