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Home » Toshiba Phone Systems

TOSHIBA PHONE SYSTEMS

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Toshiba Phone System Support

Class5 Technologies has been an Authorized Toshiba Dealer since 2006, and generally supporting Toshiba telephone systems since our inception in 1986. Our technicians can handle any Moves, Adds, or Changes your systems may need.  We can also acquire any used parts to support or expand your existing Strata DK, CTX, CIX, or IPedge Toshiba telephone system.

We support Toshiba telephone systems within the Greater Portland Metro Area, the Columbia River Gorge, or anywhere within the United States.

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Class5 and Toshiba Telephone Systems

Class5’s journey with Toshiba phone systems starts back in the early 80’s when the original owner of Northwest Communications had left working for the local LEC and branched out on his own. Having worked with Toshiba phone systems previously it made sense to work with what he knew. He knew Toshiba systems and Nortel systems. The local phone company had installed many Toshiba systems with business clients all over the Columbia Gorge. This created an existing client base to work with. During the 80’s and 90’s Northwest Communications installed, maintained, and upgraded Toshiba Strata DK systems of all sizes and shapes. Starting with the Strata DK24, DK56, DK96, and the DK280. Then later their upgrades or physical replacements with the Strata DK8, DK16, DK16e, DK40 and DK40i variation, DK424 and its variation the DK424i. When the business was purchased in 2005, we were installing refurbished Strata DK16, DK40, and DK424’s depending on the size of the customers business. With new ownership and a new business name of NW Communication Systems, Inc we became a certified Toshiba dealer in 2006 and gained much needed training and support. That was just in time for the transition from the Strata DK series to the Strata CTX and then CIX series Toshiba telephone systems.

Before becoming a dealer, we had to carry milk cartons full of manuals unique to each phone system. There was only one way to program the small systems and 2 ways to program the larger Strata DK424’s. Most systems we programmed by using a 20-button phone and by using the manuals knowing what feature and function each buttons light, on or off, controlled. Within the screen we would need to know what of dozens of “loads” we were in to know how the buttons should react and control. At first it was daunting, but after awhile it became embedded in the technicians’ minds. Most phone and button programming was straight forward. However, PRI trunk programming was tedious and easily prone to mistakes. With the Strata DK424 Toshiba telephone system, a card option gave us a DOS based program that allowed us to program the phone system on our laptops. This was hugely helpful with Trunk programming. However, over time we learned that you shouldn’t program a system with both methods as they could, and sometimes did, cause data corruption. Other than this, the Toshiba Strata series of phone systems proved solid and dependable. Most of our work was made up of your standard MAC (Moves Adds and Changes), and very little Break Fix work. It made us feel good as technicians to be providing a product to clients that didn’t cost them enormous amounts of money just to keep their phone systems running. They generally only spent when they wanted to make updates or expand.

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Class5 becomes a Toshiba Phone System Dealer

Once becoming a certified Toshiba Dealer, we were now introduced to the next generation of Toshiba PBX systems. These were all designed to be programmed with the traditional phone method but also with a new Windows based program. This new programming method made our jobs much easier. It expanded our ability to manipulate the phone systems to provide the features and functions that our clients needed. The CTX Toshiba telephone system was quickly replaced by the CIX version with a new processor in the same cabinets and suddenly we had IP solutions. SIP Trunks, Site to Site SIP Trunks, and VOIP phones both local and remote were now a possibility. This was really a golden era for our clients. We were in the midst of a huge learning curve and regularly pushed past our boundaries to implement new features for our clients. We used SIP trunks to link multiple client sites, thus saving long distance costs which were still expensive at the time. Linking some systems within the same local area allowed them to share a single dial tone service such as a PRI. Some clients no longer needed unique dial tone services at each of their locations. This saved some businesses thousands a month. VOIP phones also ushered in the ability to support phones at remote locations, the very beginning of the work at home movement stemmed from this new technology.

During this time our staff became extremely proficient and programming and troubleshooting the Toshiba DK and CTX/CIX systems. Because most systems now had internal modems or network cards they could be remotely supported from almost anywhere. We began supporting dozens of other dealers and lone technicians around the country. We helped them with simple programming, engineering, and troubleshooting of their locally installed Toshiba telephone system. We regularly worked directly with Toshiba Tech Support on unique bugs we had found and their eventual remedy’s. We were very proud of this work.

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The advent of the IPedge Toshiba Voip System

Next came the inevitable creation of the IPedge all IP Toshiba phone system. Toshiba successfully ported all their functionality from their Unix based DK/CTX/CIX core to a new Linux based system. The programming was almost identical between the systems. This really helped us as technicians to adopt the new IPedge platform. In fact, both systems supported SIP trunks, VOIP phones, etc. in the exact same ways making migrations or even hybrid systems possible. However, the first 1.0 software versions were extremely buggy, and we waited until the 2.0 versions before selling and installing them for business clients. Which each subsequent software update they because markedly more stable.

During this time NW Communications looked to expand and grow its offerings for its business clients. We changed our name to Class5, an homage to the Class 5 rated carrier telecommunication PBX’s the Bells use around the country. As Class5 we purchased our own large IPedge with 200 IP5000 series full screen phones to create our own hosted phone service for our business clients. Our first hosted clients were in the Movie and Television industry. We setup 40 phones and the infrastructure for it in a single day for the Movie “Wild” starring Reese Witherspoon. The core system had only been up for about a week but provided perfect call quality and the basic features the staff needed. That led to years of other Movie and Television service with that system.

With the IPedge Toshiba phone system we were now able to run pure IP phone systems on hardware platforms provided by Toshiba or run on our clients own Windows or VMware virtual platforms. This flexibility was great for our clients. It opened the door to Unified Communications for our clients. Now they could run Cell Phone Apps and Desktop apps that would allow secure chat between each other. Clients could get internal office calls while driving down the road. Support staff could work from home during inclement weather events. We as a company were now providing our own dial tone with SIP Trunks and these worked perfectly with the IPedge systems. Now clients really could drop simple IP systems with everything pre-programmed into their networks and it would just work.

Unfortunately, in March of 2017 Dealers like ourselves were blindsided with the notice the Toshiba Telecommunications System Division (TSD) would be shutting down their operations. The Toshiba TSD division was profitable but needed much more investment to compete in the upcoming VOIP software wars that were to come, and they were having a massive financial upheaval within the conglomerate as a whole. Assets were sold to Mitel later that year to continue support and some level of hardware sales would continue for a few years before being shut down permanently.

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Toshiba Strata CIX Digital Phone System

Tailored for the Way You Work
Toshiba’s business telephone systems offer the kind of versatility and scalability your business needs. Tailor any of Toshiba’s Strata® CIX™ systems to create a pure IP system or a converged solution. So whether your business has just a few employees, or a thousand, telecommunication solutions from Toshiba fit the bill The Toshiba Strata CIX IP Communication Systems Family • CIX40: supports 4-11 trunks or 8-40 telephones • CIX100: supports up to 64 trunks or 72 telephones • CIX200: supports up to 96 trunks or 160 telephones • CIX670: supports up to 264 trunks or 560 telephones • CIX1200: supports up to 440 trunks or 1,000 telephones

Toshiba IPedge VOIP Phone System

Give Your Business the Edge
The right Toshiba phone system gives you the power to increase productivity, save money, enhance your image and improve customer satisfaction. Whether your business is just getting started or expanding with new locations, communication is key to keeping your customers, employees, and vendors connected. IPedge technology lets you network multiple systems together to dramatically expand capacity and improve integration between decentralized locations. Toshiba IPedge Authorized Dealers offer three models • IPedge EP supports up to 40 users per server • IPedge EC supports up to 200 users per server • IPedge EM supports up to 1,000 users per server

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Our services are available nationwide. On-site support is available in Portland, Vancouver, Beaverton, Hillsboro, Lake Oswego, Gresham, Wilsonville, Troutdale, Hood River, Clackamas, and Oregon City.

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5300 MacArthur Blvd Vancouver, WA 98661
360-949-1381
support@class5technologies.com
5300 Macarthur Boulevard #102
Vancouver, WA 98661
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360-949-1381
support@class5technologies.com
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